Refund policy

REFUND & RETURNS POLICY

I operate in strict accordance with the Australian Consumer Law (ACL).

Consumer Guarantees

If a product fails to meet a consumer guarantee (e.g. it is faulty, incorrectly described, or unsafe), you are entitled to a repair, replacement, or refund.

• Major Failure: For a major failure, you have the right to choose between a refund or a replacement.
• Minor Failure: For a minor failure, I may choose to repair the item or provide a replacement.

Change of Mind & Cancellations

• Change of Mind: Under the ACL, I am not required to provide a refund for "change of mind" (e.g. buyer's remorse, budgetary shifts, or accidental purchases). Such returns are granted at my sole discretion.
• 30-Day Limit: Requests for discretionary returns must be made within 30 days of delivery.
• Administration Fees: Approved "change of mind" cancellations or returns may incur an administration fee of 10% (up to 20%) to cover non-refundable merchant fees and processing time.
• Sale Items: Sale items are not eligible for "change of mind" refunds but remain covered by consumer guarantees if faulty.

Collectible Condition Requirements

The right to a refund or replacement is voided if the item is not returned in its original condition.

• Packaging is the Product: For commemorative coins, the original mint packaging, cards, and certificates are integral to the item’s value. Returns will be rejected if the item is removed from its mint-sealed capsule, bag, or card.
• Customer Damage: Refunds are not provided for items damaged by the customer, including cracked capsules, adhesive residue from tape, or discarded packaging.
• Uncirculated Standards: "Uncirculated" coins are mass-produced and may exhibit minor "bag marks" or "milk spotting" (natural oxidation). These are industry-standard characteristics and do not constitute a "Major Failure."