Shipping policy

Last updated: 28 October 2026

Thank you for shopping with JTJ Marketplace. We aim to process and dispatch orders as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been received. Orders placed on weekends or Australian public holidays will generally be processed on the next business day.

During busy periods, promotions or product launches, processing may take a little longer. If there is a significant delay, we will contact you where reasonably possible.

2. Shipping Within Australia

We ship orders throughout Australia. Available shipping options and costs are shown at checkout and may depend on the delivery address, order size and available shipping services. Where available, standard and express options may be offered.

Estimated delivery times

Standard shipping: approximately 2–8 business days
Express shipping: approximately 1–4 business days

These are estimates only, not guaranteed delivery times. Delivery may take longer due to location, carrier delays, weather, public holidays or other circumstances. Remote and regional areas may take longer.

3. Tracking

Where a tracked service is used, tracking details will be provided after dispatch. Please allow some time for tracking information to become active.

4. Packaging and Safe Delivery

We take reasonable care to package orders securely and reduce the risk of damage during transit. Coins, collectibles and other items may be packed with protective materials appropriate to the product.

5. Incorrect or Incomplete Address

Please check that your delivery address is correct before placing your order. If a parcel is returned because the address supplied was incorrect, incomplete or outdated, we will contact you to discuss available options. Additional postage may be payable to resend the order where appropriate.

If you notice an address error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

6. Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us. Where applicable, we will check the tracking information and may lodge an enquiry with the carrier. Delivery estimates can be affected by delays outside our control.

7. Damaged, Incorrect or Missing Items

Please contact us as soon as reasonably possible if your order arrives damaged, contains an incorrect item or is missing an item. Include your order number, a description of the issue and photographs of the item and packaging where relevant. We will assess the issue and work with you to provide an appropriate resolution.

8. International Shipping

International shipping may be available for selected products and destinations. If offered, available services and costs will be displayed at checkout. International customers may be required to pay customs duties, import taxes or other charges imposed by the destination country. Delivery times vary by destination and service.

9. Delivery and Consumer Rights

We use shipping providers to deliver orders and take reasonable care when preparing items for dispatch. Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable laws.

10. Loss in Transit

If an item is lost by the carrier, I will provide a remedy (replacement or refund) as required by the ACL. Once an item is marked as "Delivered," the risk passes to the customer (e.g. I am not liable for parcel theft after delivery).

11. Return Shipping

For "change of mind" returns, the customer pays for shipping. Returns must be sent in protective padding (bubble mailers or boxes). Standard paper envelopes are not acceptable and may void your refund if the item is damaged.